Last updated 8 October 2026
1. Who this policy covers
This policy describes information handled in connection with the Treat and Safari website and travel enquiries sent to TREAT AND SAFARI PRIVATE LIMITED. Privacy questions can be sent to info@treatandsafari.com. Our business contact details are on the Contact Us page.
2. Information you choose to share
The trip form asks for your name, experience preference, preferred start date, number of travellers, duration and optional travel wishes. It prepares a message in your browser. The form itself does not submit these details to a website database.
When you choose WhatsApp or email, the prepared message is passed to that service. It is sent to Treat and Safari only when you send it using the selected service. That service also handles information under its own privacy terms.
Booking communications may contain your contact details, itinerary, quotation, booking reference and payment reference. If a supplier needs additional traveller information to fulfil a booking, the relevant requirement should be explained before you provide it. Do not include payment passwords, PINs, CVVs or one-time passwords in an enquiry.
3. Why information is used
- To respond to enquiries and prepare suitable itineraries and quotations.
- To coordinate requested reservations, transfers and supplier arrangements.
- To communicate confirmations, changes and service information.
- To handle booking support, complaints, cancellations and payment queries.
- To maintain necessary transaction records and meet applicable obligations.
4. Sharing for your booking
Information needed to arrange your selected services may be shared with the relevant accommodation provider, houseboat operator, transport provider or other selected supplier. Payment information is handled by the payment service used for the booking. Information may also need to be shared with professional advisers or authorities where required by applicable obligations.
External services, including WhatsApp, email and payment providers, have their own privacy practices. The current website does not contain a card-entry form or store card credentials.
5. Website access and cookies
The website code does not add advertising pixels, marketing analytics or marketing cookies, and it does not save trip form details in browser storage. The hosting and access platform may handle technical information such as IP address, browser details, request logs or session data to serve and protect the site.
This policy describes the current version of the website. It should be updated if new forms, analytics, payment features or other data-handling services are introduced.
6. Retention, requests and safeguards
Booking and enquiry information should be kept only for the relevant service, support and necessary record-keeping purposes. Some transaction records may need to be retained to meet applicable obligations or resolve a dispute.
You can contact us to ask about information you have shared, request a correction or request deletion. Identity verification and any lawful retention requirements may affect how a request is handled. Share only information needed for your enquiry and use the confirmed payment channel for payment details.
7. Contact and policy changes
Send privacy questions to info@treatandsafari.com with “Privacy query” in the subject. Material changes to this policy should be reflected on this page with an updated date.