Last updated 8 October 2026
1. Website and service provider
This website presents travel arrangement services offered by TREAT AND SAFARI PRIVATE LIMITED. The site lets you explore journey ideas and prepare an enquiry. It does not itself reserve services, accept a payment or confirm a booking.
Our business address is:
No. 4/461, 2nd Floor,
Valamkottil Towers, Thrikkakara,
Ernakulam, Ernakulam – 682021,
Kerala, India
Contact information is available on the Contact Us page. These general terms are intended to be read with the written quotation and the relevant conditions disclosed for your selected services.
2. Enquiries and quotations
Provide accurate travel dates, guest details, contact information and preferences so that a suitable proposal can be prepared. An enquiry, indicative itinerary or reference price does not guarantee availability.
Quotations are subject to their stated validity period and supplier availability. The final proposal should identify the services, travel dates, guest count, total price, taxes, inclusions, exclusions and cancellation conditions. Raise any uncertainty before accepting the quotation.
3. Price, payment and confirmation
Pricing is explained on the Pricing page. Payments and due dates must follow the schedule agreed for the booking. Only use a payment method or payment link confirmed by Treat and Safari for that booking.
A booking becomes confirmed when the required payment and supplier confirmations have been received and written booking confirmation has been provided. If a payment is received but an arrangement cannot be confirmed, the next steps must be agreed with you, including any applicable refund.
Payment methods may depend on provider activation and availability. The website does not state that international card acceptance is currently active.
4. Service delivery and documents
Travel services are delivered on the dates, at the locations and for the duration stated in the confirmed itinerary. Relevant confirmations, vouchers and pickup information are communicated by email or another agreed channel. The final itinerary should state when these details will be provided.
The services described on this site are travel arrangements; no physical products are shipped. Check pickup points, check-in times, guest details and supplier instructions when you receive your documents, and report discrepancies promptly.
5. Suppliers and itinerary changes
Accommodation, houseboats, transport and other selected services may be provided by independent suppliers. Their relevant service conditions and restrictions are shared as part of your booking information. Website photographs are illustrative and do not guarantee a specific room, vessel or vehicle.
Operational or weather-related changes may require discussion of a revised itinerary. Any material substitution, price adjustment or refund position should be explained. These terms do not remove responsibilities that cannot lawfully be excluded.
6. Traveller responsibilities
Travellers are responsible for providing accurate booking details, carrying required travel and identification documents, following reasonable supplier and safety instructions, and attending the confirmed pickup or departure points on time.
Tell us about accessibility, dietary or other service requirements relevant to the booking so that availability can be checked. A request is only included in the booking when it has been confirmed in writing. Do not send sensitive medical records through the website enquiry form.
7. Cancellations and refunds
No refund will be provided in the event of cancellation. Amounts paid towards a cancelled booking are non-refundable. Read the Refund & Cancellation Policy for cancellation instructions and payment-query information. This does not limit rights or remedies required by applicable law.
8. Privacy and permitted website use
Read the Privacy Policy for information about the enquiry form and booking communications. Use the website for lawful enquiries and provide information that you are authorised to share. Do not attempt to interfere with the website or misuse another person’s booking or payment details.
9. Customer support and concerns
For a problem during a trip, contact the number provided in your confirmed itinerary and the relevant supplier where immediate assistance is needed. For booking concerns, email info@treatandsafari.com or call +91 85904 97123.
Include your booking reference and the details of the concern. The parties should seek to resolve a concern through the support process; this does not restrict rights or remedies available under applicable law. A later website update does not automatically change terms already agreed for an existing booking.